If RGS report is too slow, and if you wait will just timeout, then use the solution mentioned here. It was for LYNC, but was tested and proven to work in SFB as well.
https://social.technet.microsoft.com/Forums/en-US/7e472c38-35ac-42cb-ad4a-a683eb0becac/response-group-usage-report-not-working
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