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Thursday, October 26, 2017

CRM Outlook issues after October 2017 updates

Several complains from clients regarding Outlook CRM client (add-in) that stopped working and does not show (render) accounts, contacts, dashboards in Outlook. At the same time Web browser works ok.

The problem is related to recent security updates for Outlook 2010, 2013, 2016. You can fix it by adding registry to current user:


Thursday, October 5, 2017

SQL to list Users logged to Lync and their device

Select (cast (RE.ClientApp as varchar (100))) as ClientVersion,R.UserAtHost as UserName,HRD.LastNewRegisterTime as LastRegisterTime, EP.ExpiresAt
        FROM rtcdyn.dbo.RegistrarEndpoint RE
       Inner Join rtc.dbo.Resource R on R.ResourceId = RE.OwnerId
       Inner Join rtcdyn.dbo.Endpoint EP on EP.EndpointId = RE.EndpointId
       INNER JOIN rtcdyn.dbo.HomedResourceDynamic HRD on HRD.OwnerId = R.ResourceId
        Order By UserName ,ClientVersion

Tuesday, October 3, 2017

Polycom VVX debug

I had a case when VVX did not work for hybrid Exchange with Lync onPremises, I spent a lot of time to understand why it is not working until I enabled logging for CURL as DEBIG :)

As always the problem was in SSL Certificates.

Saturday, September 23, 2017

Polycom VVX for hybrid Exchange

Polycom FW version 5.5.3 and Exchange hybrid.

From the logs we see that Polycom tries to perform autodiscover, but finally fails and leave EWS not deployed for online users.  I will continue debuging that, but I found a workaround:

login with sip and UPN  as but leaving domain field empty.
Then in settings-applications-exchange server URL you can hardcode:

and leave autodiscover disabled.

Update: with CURL DEBUG we can see that problem was in SSL certificates of Digicert not being trusted due to limits we left from other tests in Network - TLS - Application profile 6 (select certificates from platform or imported, but we had only one certificte selected). I also imported Digicert root, as for unknown reasons outlook is based on that while rest of MS is Baltimore.