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Thursday, January 28, 2016

Everything you needs to know on Powershell Lync RGS

As you know RGS IVR GUI is limited only to 4 Options and 2 levels , if you want to overcome you need to use powershell. Well you can pre-create a skeleton in GUI and then add Option in PS. Something like this:

$workflow = Get-CsRgsWorkflow -Identity

$MainMenu = Get-CsRgsQueue -Identity -Name "Main Number Menu - forward"
$ActionA8 = New-CsRgsCallAction -Action TransferToQueue -QueueID $MainMenu.Identity        
$Answer8 = New-CsRgsAnswer -Action $ActionA8 -DtmfResponse 8


Set-CsRgsWorkflow $workflow

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