Personal View (not
possible, only admin can pre-create views)
Send email when analyst comment is set (http://blogs.technet.com/b/servicemanager/archive/2013/05/13/how-to-configure-notifications-for-assignment-re-assignment-as-well-as-action-log-and-user-comment-updates-for-incidents-and-service-requests-in-scsm.aspx)
Process for Languages https://technet.microsoft.com/en-us/library/hh519587.aspx
Number of fields shown in portal http://blogs.technet.com/b/servicemanager/archive/2011/11/08/request-offering-wizard-overview.aspx
Locales used by Microsoft https://msdn.microsoft.com/en-us/goglobal/bb964664.aspx
OPEN issue: Set Locale in AD then sync does not work in
SCSM?
Create incident by email
https://technet.microsoft.com/en-us/library/hh519602 and http://scug.be/scsm/2010/01/07/configure-scsm-email-incident-support/
Update incidents by email http://www.systemcentercentral.com/forums-archive/topic/update-incidents-by-email/
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