Using log tool http://blogs.technet.com/b/nexthop/archive/2012/12/10/troubleshooting-call-quality-locally-with-snooper.aspx
Microsoft Lync Server 2010: Work Smart Guide for Monitoring Server Reports
http://www.microsoft.com/en-us/download/details.aspx?id=9129
Extend monitoring reports with power pivot
http://blogs.technet.com/b/ilvancri/archive/2012/03/09/extending-your-lync-monitoring-data-using-powerpivot-and-power-view.aspx
Video on monitoring usage
http://go.microsoft.com/fwlink/?LinkId=218906
Windows Pre-call diagnostic tool
http://www.microsoft.com/en-us/download/details.aspx?id=40733&
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