Testing ports on the Lync 2013 edge

http://flinchbot.wordpress.com/2013/05/10/portqueryui-config-xml-file-for-lync/
http://support.microsoft.com/kb/816103/en-us
http://www.microsoft.com/en-us/download/details.aspx?id=24009

Apart from above use ncat to test AV edge ports 443 and 3478

ncat –s ip_AV www.google.ch 443

ncat –s ip_AV –u anortherlyncedge 3478

Modified BAT Script to use for CLS - originally from R. Brynteson

@ECHO OFF
REM
REM By Richard Brynteson
REM Avtex
REM 2012
REM some modifications Lambert Consulting
REM run as admin to avoid snooper crach, if it is still crashing - reinstall Lync debug tools

CD "C:\Program Files\Common Files\Microsoft Lync Server 2013\ClsAgent"
goto menu
REM
REM DISPLAY MENU
:menu
echo What would you like to trace?
echo.
echo.
echo 1 Incoming and Outgoing Calls
echo 2 Address Book
echo 3 Application Sharing
echo 4 Audio Video Conferencing Issue
echo 5 Conferencing Auto Attendant
echo 6 Call Park
echo 7 CLS Logging
echo 8 Device Update
echo 9 Hosted Migration
echo 10 Hybrid Voice
echo 11 Instant Messaging and Presence
echo 13 LILR Legacy
echo 14 LILR Lyss
echo 15 Lyss and UCS
echo 16 Media Connectivity
echo 17 Meeting Join
echo 18 Monitoring and Archiving
echo 19 Response Group
echo 20 SP
echo 21 User Replication
echo 22 Voice Mail
echo 23 WAC
echo 24 XMPP
echo 25 Always On
echo 26 Quit
echo.
:choice
set /P C=[1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26]?
if "%C%"=="26" goto quit
if "%C%"=="25" goto alwayson
if "%C%"=="24" goto xmpp
if "%C%"=="23" goto wac
if "%C%"=="22" goto voicemail
if "%C%"=="21" goto user
if "%C%"=="20" goto sp
if "%C%"=="19" goto rgs
if "%C%"=="18" goto monarc
if "%C%"=="17" goto meeting
if "%C%"=="16" goto media
if "%C%"=="15" goto lyssanducs
if "%C%"=="14" goto lilrlyss
if "%C%"=="13" goto lilrlegacy
if "%C%"=="12" goto im
if "%C%"=="10" goto hybrid
if "%C%"=="9" goto hosted
if "%C%"=="8" goto device
if "%C%"=="7" goto clslog
if "%C%"=="6" goto callpark
if "%C%"=="5" goto conf
if "%C%"=="4" goto av
if "%C%"=="3" goto appsharing
if "%C%"=="2" goto addressbook
if "%C%"=="1" goto inoutcalls
goto choice
:alwayson
set log=AlwaysOn
goto trace
:xmpp
set log=XMPP
goto trace
:wac
set log=WAC
goto trace
:voicemail
set log=VoiceMail
goto trace
:user
set log=UserReplicator
goto trace
:sp
set log=sp
goto trace
:rgs
set log=RGS
goto trace
:monarc
set log=MonitoringAndArchiving
goto trace
:meeting
set log=MeetingJoin
goto trace
:media
set log=MediaConnectivity
goto trace
:hosted
set log=HostedMigration
goto trace
:lyssanducs
set log=LYSSAndUCS
goto trace
:lilrlyss
set log=LILRLYSS
goto trace
:lilrlegacy
set log=LILRLegacy
goto trace
:im
set log=IMandPresence
goto trace
:hybrid
set log=HybridVoice
goto trace
:device
set log=DeviceUpdate
goto trace
:clslog
set log=cls
goto trace
:callpark
set log=CPS
goto trace
:conf
set log=CAA
goto trace
:inoutcalls
set log=IncomingAndOutgoingCall
goto trace
:appsharing
set log=ApplicationSharing
goto trace
:av
set log=AudioVideoConferencingIssue
goto trace
:addressbook
set log=AddressBook
goto trace
:trace
REM
REM START LOGGING
REM
ClsController.exe -start -scenario %log%
ECHO Logging has been enabled.  Reproduce your issue now.
PAUSE
REM
REM
REM
ClsController.exe -stop -scenario %log%
ClsController.exe -flush
ECHO Logging has been disabled.
PAUSE
REM
REM
REM
Set TDate=CLS_%date:~4,2%-%date:~7,2%-%date:~10,4%_%time:~0,2%%time:~3,2%_%time:~6,5%.txt
ClsController.exe -search -loglevel verbose > %userprofile%\desktop\%Tdate%
"C:\Program Files\Microsoft Lync Server 2013\Debugging Tools\Snooper.exe" %userprofile%\desktop\%Tdate%
:quit
break
:end
@rem ===== BATCH SCRIPT END =====

Microsoft Lync Connectivity Analyzer on Windows 7 has stopped working

If you have Lync Connectivity Analyzer crashing in Windows 7 (32bit) try to remove KB2840642V2 update.

Lync to Skype federation requires provisioning from Microsoft side

https://pic.lync.com/provision/Logon/FAQ.htm

Some other notes that I can add:

Skype may not like SHA256 (SHA-2) signature on the endge certificate. Check if you can reissue your public certificate with SHA1 (less secure).

Note that egde must trust  "Baltimore CyberTrust Root" as this is what Skype uses.

It may take another 2 weeks after you get email from Microsofdt that provisioning is finished.

Do not forget to enable

Set-CsMediaConfiguration -EncryptionLevel SupportEncryption
Set-CsExternalAccessPolicy Global -EnablePublicCloudAccess $true -EnablePublicCloudAudioVideoAccess $true

as exaplained at http://technet.microsoft.com/en-us/library/jj205149.aspx

Lync clients logs path

Lync 2013 Desktop 

C:\Users\\AppData\Local\Microsoft\Office\15.0\Lync\Tracing

Lync 2010 Desktop  

C:\Users\\Tracing

AppStore Lync Client

C:\Users\\AppData\Local\Packages\Microsoft.LyncMX_8wekyb3d8bbwe\ LocalState\Tracing\LyncImm-Lync-0.Lynclog

LWA plug-in 

C:\users\\AppData\Local\Microsoft\LWAPlugIn\Tracing 

Troubleshooting lync voice routing

Several links that helped me to create voice routes in Lync 2013 http://masteringlync.com/2013/04/11/understanding-voice-routing-routing-authorization/.

http://techedzaportal.blob.core.windows.net/thurs7/Room%207_UNC401%20-%20Lync%202013%20-%20Dial%20Plan%20and%20Voice%20Routing%20%20-Bertolis%20-Young.pdf

Special note for slide 20:
Multiple routes in the same usage
• Gateway selected based on matching pattern.If multiple routes match, do not rely on route ordering for enforcing preference.
So even if Voice route test in Lync Contorl panel indicates that route works, you may see that FrontEnd may decide differently. When you trace SIP session you may observe that PhoneRoute is not exactly what you expected:

TL_INFO(TF_PROTOCOL) [pool\fe6]1830.044C::11/08/2013-21:40:09.582.00000175 (SIPStack,SIPAdminLog::ProtocolRecord::Flush:ProtocolRecord.cpp(265)) [758279003]
Trace-Correlation-Id: 758279003
Instance-Id: 19D8
Direction: outgoing;source="local"
Peer: pool.corp:59325
Message-Type: response
Start-Line: SIP/2.0 101 Progress Report
From: "testlync13";tag=d9096ad6cd;epid=586928041f
To:
Call-ID: d58bfea8e1c34bed887ce915bfc89be5
CSeq: 1 INVITE
Via: SIP/2.0/TLS yyy:59325;branch=z9hG4bK69EC0823.DE3BF7E7D064C968;branched=FALSE;ms-received-port=59325;ms-received-cid=2E200
Via: SIP/2.0/TLS zzz:57226;branch=z9hG4bK2C19BD82.033C499B38802969;branched=FALSE;ms-received-port=57226;ms-received-cid=141A100
Via: SIP/2.0/TLS 192.168.100.114:58378;received=xxx;ms-received-port=58378;ms-received-cid=3449B00
Content-Length: 0
ms-diagnostics: 12006;reason="Trying next hop";source="fe6.xxx";PhoneUsage="National numbers (0xx xxx xx xx)";PhoneRoute="National numbers (0xx xxx xx xx) (Pool UX1)";Gateway="gw1.corp";appName="OutboundRouting"
$$end_record


The solution is to make sure there is one route for a pattern in a PSTNUsage. For that you may need to create another voice policy + PSTNUsage for users and map to the correct route.


Here is another linc that talk about troubleshooting in general:
http://channel9.msdn.com/Events/TechEd/Australia/2013/EXL331

And banch of tools that help:

http://www.lync-solutions.com/Pages/Downloads.aspx


Enjoy.

Lync on premise Exchange online

http://office365champs.wordpress.com/2013/03/19/migrating-um-to-office-365-with-lync-on-premise/

http://ahandyblog.wordpress.com/cloud-technologies/office-365-unified-messaging-with-lync-2013-on-premise/

Test Lync autodiscover

http://blogs.technet.com/b/nexthop/archive/2013/02/08/the-new-lync-connectivity-analyzer.aspx

Windows 7 and XP are most popular

Windows 8.1's web use doubles shortly after launch http://www.engadget.com/2013/11/02/net-applications-october-2013/

Lync exclusions for Antivirus

http://technet.microsoft.com/en-us/library/dn440138.aspx

Lync voice quality monitoring

Using log tool http://blogs.technet.com/b/nexthop/archive/2012/12/10/troubleshooting-call-quality-locally-with-snooper.aspx
Microsoft Lync Server 2010: Work Smart Guide for Monitoring Server Reports http://www.microsoft.com/en-us/download/details.aspx?id=9129
Extend monitoring reports with power pivot http://blogs.technet.com/b/ilvancri/archive/2012/03/09/extending-your-lync-monitoring-data-using-powerpivot-and-power-view.aspx
Video on monitoring usage http://go.microsoft.com/fwlink/?LinkId=218906
Windows Pre-call diagnostic tool http://www.microsoft.com/en-us/download/details.aspx?id=40733&amp

Lync 2013 client address book sycnronisation

Newly enabled Lync 2013 client have a random delay 1-59 minutes to start downloading GAL. While it is not ready you may see the message "Address book is syncronising". You can force update as explained here.