CRM Outlook issues after October 2017 updates

Several complains from clients regarding Outlook CRM client (add-in) that stopped working and does not show (render) accounts, contacts, dashboards in Outlook. At the same time Web browser works ok.


The problem is related to recent security updates for Outlook 2010, 2013, 2016. You can fix it by adding registry to current user:


EnableRoamingFolderHomepages

https://support.microsoft.com/en-us/help/4049314/microsoft-dynamics-365-for-outlook-is-unable-to-render-webpages-after

SQL to list Users logged to Lync and their device

Select (cast (RE.ClientApp as varchar (100))) as ClientVersion,R.UserAtHost as UserName,HRD.LastNewRegisterTime as LastRegisterTime, EP.ExpiresAt
        FROM rtcdyn.dbo.RegistrarEndpoint RE
       Inner Join rtc.dbo.Resource R on R.ResourceId = RE.OwnerId
       Inner Join rtcdyn.dbo.Endpoint EP on EP.EndpointId = RE.EndpointId
       INNER JOIN rtcdyn.dbo.HomedResourceDynamic HRD on HRD.OwnerId = R.ResourceId
        Order By UserName ,ClientVersion

Polycom VVX debug

I had a case when VVX did not work for hybrid Exchange with Lync onPremises, I spent a lot of time to understand why it is not working until I enabled logging for CURL as DEBIG :)

As always the problem was in SSL Certificates.